RETURNS

  • Goods may be returned if found to be damaged/faulty, MHE should be advised immediately if goods are believed to be faulty. They will be checked upon return and determined if this is the case. 
  • Any item incorrectly returned as being faulty to MHE will incur a $30.00 Service Fee - Associated delivery costs will also apply.
  • All products must be returned in original condition and packaging.
  • The return of hair extensions is the responsibility of the purchaser and it is recommended to return using a tracking system as MHE does not accept responsibility for lost or stolen returns.
  • If products are found to be faulty a full credit will be given - No refunds.
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    Returns Process

    To return a product purchased directly from Maiden Hair Extensions:

     

    • Once you have had your item delivered, We will not accept returns after 30 days  
    • Email us at info@mheaustralia.com
    • If your return is deemed eligible, we will provide you with a returns number and email you a returns form
    • Email your completed returns form to Maiden Hair Extensions at info@mheaustralia.com
    • Post the product you are returning, together with your returns form, including returns number to Maiden Hair Extensions, 84 Quayle road Wandin north vic 3139. 
    • Returns must be posted in original packaging and in suitable resale condition. If you are returning faulty hair extensions, please ensure the extensions are completely dry and neatly plaited
    • Return postage is to be paid by the customer unless proven faulty
    • On receipt of the returned product, you will be contacted by Maiden Hair Extensions within two (2) business days
    • Any testing required will be completed within five (5) business days
    • Subject to availability, a replacement product or refund will be processed within seven (7) business days.

     

    Important: Always contact Maiden Hair Extensions before posting a returned product to be replaced or refunded. We cannot accept any returned products without a valid returns number.